通信行业智能化服务技术演进与应用实践
Authors:
田洛
ISBN:
978-988-71485-1-7
Language:
zh-cn
Subjects:
工程技术
Pages:
290
Date of Publication:
Aug. 21, 2025
Book Info
通信行业是我国基础设施的重要组成部分，维系着国家经济的命脉和民众的日常生活，是推动国民经济发展进步的重要力量，在我国经济建设基础架构中占据着重要的位置。随着科技的飞速发展，通信行业正经历着从传统服务模式向智能化服务模式的深刻转变。本专著围绕通信行业智能化服务技术演进与应用实践展开论述，全书从智能化服务技术的起源与早期发展、人工智能在通信行业的应用、大数据与通信行业智能化服务、物联网技术与通信服务的融合、5G 技术对智能化服务的推动作用、云计算与通信服务的智能化、智能化服务实施方法论、未来服务趋势与持续创新等章节进行具体阐述，具有一定的指导作用，能在通信行业智能化服务技术演进与应用实践中，为相关人员提供有益的参考。
田洛，男，土家族，1975 年 10 月生，重庆酉阳人，中共党员，高级工程师，大学本科学历，硕士学位。1997 年毕业于中南民族学院物理电子技术专业，2008 年在重庆大学取得高级管理人员工商管理硕士学位。深耕通信行业多年，曾当选重庆市涪陵区第四届人民代表大会代表、重庆市第四届人民代表大会代表，2009 年被授予重庆市第三届劳动模范称号。
第一章 智能化服务技术的起源与早期发展···················································· 1
第一节通信行业早期技术的演进 ·························································· 1
第二节智能化服务的初步尝试与挑战 ···················································· 8
第二章 人工智能在通信行业的应用 ····························································14
第一节人工智能在通信网络管理中的创新实践 ·······································14
第二节人工智能在通信行业安全防护中的应用 ·······································22
第三节人工智能在通信行业决策支持系统的应用 ····································29
第四节人工智能在客户服务与交互中的角色 ··········································42
第五节人工智能应用效能评估方法论 ···················································51
第三章 大数据与通信行业智能化服务 ·························································64
第一节大数据在通信行业智能化服务中的关键作用 ·································64
第二节大数据驱动的通信行业用户行为分析 ··········································69
第三节大数据在通信行业风险管理与 决策优化中的应用 ························· 76
第四节大数据驱动的个性化服务与营销策略 ··········································82
第五节大数据平台建设实操手册 ························································· 87
第四章 物联网技术与通信服务的融合 ·························································96
第一节物联网技术在通信行业中的应用现状分析 ····································96
第二节物联网技术在通信服务中的创新应用模式 ·································· 107
第三节物联网与通信服务融合的关键技术挑战 ····································· 115
第四节物联网技术在通信服务中的安全性与隐私保护 ···························· 121
第五节物联网解决方案商业化路径 ···················································· 129
第五章 5G 技术对智能化服务的推动作用···················································143
第一节 5G 网络的特性及其对智能化服务的影响 ····································143
第二节 5G 技术对通信行业数据传输效率的提升 ····································148
第三节 5G 技术在通信行业智能化服务中的安全性能 ······························153
第四节 5G 在实现通信行业智能化服务中的关键作用 ······························160
第五节 5G 专网建设实施指南 ···························································· 165
第六章 云计算与通信服务的智能化 ·························································· 181
第一节云计算在通信行业中的应用现状 ·············································· 181
第二节云计算在通信行业中的集成策略与实践 ····································· 188
第三节云服务平台在通信服务智能化中的架构设计 ······························· 199
第四节云计算技术在通信网络管理中的应用优势 ·································· 210
第五节云成本优化实战技巧 ······························································216
第七章 智能化服务实施方法论································································ 224
第一节技术选型决策矩阵构建 ·························································· 224
第二节组织变革管理实践 ·································································228
第三节端到端实施路线图设计 ·························································· 235
第四节持续改进机制建设 ·································································247
第八章 未来服务趋势与持续创新 ····························································· 254
第一节 6G 技术驱动的服务场景前瞻··················································· 254
第二节量子通信在服务安全中的应用 ················································· 259
第三节元宇宙时代的通信服务重构 ···················································· 264
第四节绿色通信服务与可持续发展 ···················································· 271
参考文献······························································································· 276